FAQ - Wristways

Frequently Asked Questions (FAQ) – Wristways

1. How can I find out more about your products?

You can contact us anytime by email at wristwaysusa@gmail.com or via our live chat (available Monday to Friday, 9:00 AM – 1:00 PM and 2:00 PM – 5:00 PM CST).

2. How can I get a discount?

All current promotions and discounts are listed on the homepage of our website. You can also find our latest offers on our social media pages: Facebook, Instagram (@wristwaysusa), and LinkedIn.

3. How do I place an order?

All orders must be placed through our website:

  1. Go to the product page.

  2. Fill in the customization details** and select the quantity.

  3. Click “Add to Cart”.

  4. A pop-up will appear with a summary of your order. Choose “Continue Shopping” or “Checkout”.

  5. Click “Checkout” and follow the on-screen instructions.

More about customization in Question 6.

4. How do I get a quote?

You can generate an instant quote directly from our website:

  1. Add all desired products to your shopping cart.

  2. Convert your cart into a quote and download it in PDF format.

  3. A copy will also be sent to your email automatically.

Once converted to a quote, the cart will be emptied. If you want to place an order, either repeat the process or go to the “My Quotes” section in your account, click “Edit”, then “Order from Cart”.

5. Are the products available in other colors or sizes?

Yes. We can produce custom colors (Pantone® reference) or specific sizes upon request. Email us at wristwaysusa@gmail.com for details.

6. How can I personalize my wristband?

You can use our online configurator to:

  • Choose the wristband color

  • Add your text

  • Select font, size, and text color

  • Adjust formatting (bold, italic, underline)

You can also upload your own high-resolution design file (.ai, .pdf, .png) directly on the product page, or send it to wristwaysusa@gmail.com.

For uploaded or emailed designs, we will send you a digital proof for approval before production begins.

7. What payment methods do you accept?

We accept:

  • Credit or debit card (processed securely via Stripe)

  • PayPal

Choose your preferred payment method at checkout.

8. How long does it take to process an order?

Production times vary by product and are indicated on each product page (from 24 hours to 15 business days).
Delivery time depends on the production time and shipping method chosen:

  • Standard: 2–5 business days within the US

  • Express: 1–2 business days

Orders paid via Stripe or PayPal are processed immediately. We will email you updates at every stage of your order. You can also track the status by logging into your customer account.

Note: Business days are Monday–Friday, excluding public holidays.

9. What shipping methods are available and what are the costs?

We ship via UPS and FedEx.
Available methods include:

  • UPS Ground / FedEx Ground – 2–5 business days

  • UPS 2nd Day Air / FedEx 2Day® – 2 business days

  • UPS Next Day Air / FedEx Standard Overnight® – Next business day delivery

Shipping rates are calculated at checkout based on your order weight, size, and destination.

10. Can I schedule a specific delivery date or time?

Delivery schedules depend on the carrier service selected. We do not have control over exact delivery times. If you require a specific delivery date or time, please contact your local UPS or FedEx office directly.
Once your package leaves our warehouse, you will receive a tracking number by email to monitor its progress on the carrier’s website.